Exchange and return

If you are not completely satisfied with the goods you have ordered, you can obtain a refund within 14 days following your purchase (date of invoice). Refunds will apply to items that have not been worn or washed or altered, with their original tags and must be returned in the original packaging.

You can return the product(s) to us by posting them to the address below:

Eco parc de Gennevilliers
145 rue des Caboeufs
Lot C5
92230 Gennevilliers

Please generate a returns request directly from your account.

For a regular return: fill in the form and tick the item(s) that you wish to return and click on "generate the return request" to save your request. This will then be pending approval from our customer services team who will then send you a filled-in form to include in your parcel.

For a withdrawal: print the return form out and fill it in before including it in your parcel.

The customer is responsible for any returns costs, and we recommend you opt for tracked delivery when sending back your order. Once received and processed by our teams, your refund of the item(s) will be recredited through your chosen payment method.

If you paid for your order via PayPal, your order will be reimbursed to your PayPal account. If you paid using a debit advice via PayPal, your order will be refunded direct to your bank account.

Exchanges remain possible when you have received a faulty item. It will be exchanged and shipped out again at the chosen delivery address. Please save your returns request through our website and indicate in the comments section the type of fault. Customer services will then get in touch with you to explain the procedure.

Refunds will be paid between 3 and 12 working days from the date of the receipt of your return in our warehouse. Once we have inspected the returned goods, we will send you a notification email. Please note that the refund will be made via the same method of payment you used when you placed the order.

If you receive faulty goods or a different item to the one you ordered and wish to return it via post, remember to include the return proof of postage costs for our offices in your package. Once we have inspected the goods, we will refund the amount of the returned goods and the relevant shipping and return costs.

Please note that the postage costs will be reimbursed after the goods have been refunded.

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Contactez notre Personal Shopper :

01 77 38 83 12