Find the answer to your question

NOTSHY orders are shipped via our transporter Colissimo for France and Europe. You have the possibility to choose home signed delivery or delivery via the following pick-up points: post offices and pick-up points. We do not deliver overseas. In the case of a delivery outside of Mainland France, additional administrative and customs costs can be applied by the transporter.

The delivery delays and shipping fees vary according to the chosen method of transport (not including the preparation time of your order). You can choose between home delivery with signature or to the pick-up point of your choice offered by Colissimo.

These delivery times are just indicative and can vary:

* Destinations where custom charges are the sole responsibility of the customer

When your order has been shipped, you will receive an email indicating your tracking number.

- Colissimo delivery to a pick-up point: Enter the tracking number for your parcel provided by us and follow its journey here.
Once your parcel has been delivered to your chosen pick-up point, you will be informed by email. 

- Colissimo home delivery : Enter the tracking number for your parcel provided by us and follow its journey here.
You can also follow your order on My Account / My orders.

You have a period of 30 days to return the item from the day you receive your package (date of delivery). You just have to follow these simple steps :

Conditions to respect:

- the product must not has been worn or washed
- the product must be returned in its original packaging with its hangtag attached
- attach the original invoice of the item inside your return package

Return address:

Send your box back with your local post service (at your own expense) to the address below:
MCC– NOTSHY
E-COMMERCE
Eco parc de Gennevilliers
145 rue des Caboeufs
Lot C5
92230 Gennevilliers
France

Refund:

If your article meets the return requirements, you will be refunded within 3 to 12 working days from receipt of your package. You will be refunded in the same account you used to pay for your order.

For an order placed as a guest, we invite you to join our customer service by telephone +33 (0)1 77 38 83 12, or by email [email protected].

We advise you to make your returns by post via the Colissimo carrier followed or letter followed.
In case of loss, in the context of non-compliance with the above advice, your return will not be taken into account.
Return costs are the sole responsibility of the customer.
The tracking number must be sent by email to [email protected] in response to the email containing the return slip.
Products must be returned to the address below:

MCC – NOTSHY
E-COMMERCE
Eco parc de Gennevilliers
145 rue des Caboeufs
Lot C5
92230 Gennevilliers
France

You will receive your refund between 3 to 12 working days once we have received your return.

You will be notified by email about the status of your refund.

You will be refunded using the same payment method used for purchase.

We currently don't offer exchanges on NOTSHY.fr. Please send back your items and make another order.

If one of your items is faulty, please contact our Customer Service when you receive your order so that we can find a solution. Please also send us photos of the faulty product at [email protected]

If you like an item on our site, you can order it. To order, go to the product you are interested in, choose your size and click on "Add to my cart" to add the item to your cart.

You can then view your cart and click on "Proceed to checkout" to fill in your shipping address and proceed to payment.

The contents of your order cannot be changed once your order has been validated.

Your delivery address cannot be changed once your order has been validated.

Après le passage de votre commande, vous recevrez un mail qu'elle soit validée ou non.

Le mail de confirmation contiendra la référence de votre commande, votre adresse de livraison et les articles que vous avez commandés.

Vous recevrez ensuite des notifications lors de sa préparation puis son expédition, nous vous contacterons pour vous communiquer son numéro de suivi.

Click on the icon "Account" in the right hand corner, then click on "No account? Create one here". Fill in the required information on the "Create an account" page and validate by clicking on "Save".

Click on the "Account" icon in the upper right corner. On the login page, click on "Forgot your password?" and enter the email address associated with your NOTSHY account. An email allowing you to reset your password will be sent to you.

To edit your personal data, log onto your space by clicking on "Account" in the upper right-hand corner. 

In the "Information" section, you can modify your identity (title, first name, last name, date of birth, e-mail address and password)

In the "Addresses" section, you can modify your delivery addresses. 

To change your subscription to our newsletters and text messages, head straight to your account to manage your subscriptions.

To change your subscriptions to our newsletters and text messages, head straight to My Account to manage your subscriptions. You can also unsubscribe from all our communications by clicking on the "unsubscribe" button at the bottom of each newsletter.

If you wish to delete your account, please contact us at serviceclient[at]notshy.fr. Please note that this will lead to the loss of all of your order history.

It is possible to pay for your purchases using the following methods :

- Carte Bleue
- Visa
- Mastercard
- PayPal

If you choose to pay by credit card, you will have to enter the following information on our partner Mercanet's (BNP Paribas) website:

- Your card number
- Your expiration date
- Your security code

The total of your order will be debited. However, if one of your items is unavailable, we will refund you as quickly as possible.

Paying by Paypal allows you to not have to communicate your card number to the online store. All you have to do is create a Paypal account.

For more information about this payment method, we recommend you visit Paypal.com.