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  • Delivery & order tracking

    Delivery & order tracking

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  • Returns & refunds

    Returns & refunds

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  • Ordering on NOTSHY.fr

    Ordering on NOTSHY.fr

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  • Customer account

    Customer account

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  • Size Guide

    Size Guide

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  • Secure payment

    Secure payment

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Delivery & order tracking

  • NOTSHY orders are shipped via our transporter Colissimo for France and Europe. You have the possibility to choose home signed delivery or delivery via the following pick-up points: post offices and pick-up points. We do not deliver overseas. In the case of a delivery outside of Mainland France, additional administrative and customs costs can be applied by the transporter.

    The delivery delays and shipping fees vary according to the chosen method of transport (not including the preparation time of your order). You can choose between home delivery with signature or to the pick-up point of your choice offered by Colissimo.

    These delivery times are just indicative and can vary:

    DELIVERY METHODDELAYSPRICE
    MAINLAND FRANCE COLISSIMO DEILVERY
    SIGNED HOME DELIVERY
    48 TO 72 WORKING HOURSFREE FROM 185€ (7,90€)
    EUROPE COLISSIMO DELIVERY
    SIGNED HOME DELIVERY
    3 TO 5 WORKING DAYSSEE PRICING BELOW
    FRANCE COLISSIMO DELIVERY
    PICK-UP POINTS
    48 TO 72 WORKING HOURSFREE FROM 185€ (6,90€)
    EUROPE COLISSIMO DELIVERY
    PICK-UP POINTS
    3 TO 5 WORKING DAYSSEE PRICING BELOW

    ELIGIBLE EUROPEAN COUNTRIES:

    COUNTRIESSIGNED HOME DELIVERYPICK-UP POINTS
    BelgiumXX
    GermanyXX
    NetherlandsXX
    LuxembourgXX
    SpainX
    PortugalX
    AustriaX
    Czech RepublicX 
    HungaryX 
    SlovakiaX 
    SloveniaX 
    LithuaniaXX
    LatviaXX
    EstoniXX
    Switzerland*X 
    ItalyX 
    BulgariaX 
    CyprusX 
    CroatiaX 
    DenmarkXX
    FinlandX 
    GreeceX 
    IrelandX 
    IcelandX 
    MaltaX 
    PolandX 
    RomaniaX 
    SwedenXX

    DELIVERY PRICING IN EUROPE IN EUROS INCL. TAX (FIRST CLASS)

    ZONE 1 : Belgium - Germany - Luxembourg - Netherlands
    SIGNED HOME DELIVERYPICK-UP POINTS
    12 €10 €
    ZONE 2 : Austria - Ireland - Portugal - Spain - Italy
    SIGNED HOME DELIVERYPICK-UP POINTS
    15 €NOT AVAILABLE
    ZONE 3 : Denmark - Estonia - Hungary -Lithuania - Latvia - Poland - Czech Republic - Sweden - Switzerland - Slovakia
    SIGNED HOME DELIVERYPICK-UP POINTS
    16 €NOT AVAILABLE
    ZONE 4 : Bulgaria - Cyprus - Croatia - Finland - Greece - Iceland - Malta - Romania - Norway
    SIGNED HOME DELIVERYPICK-UP POINTS
    18 €NOT AVAILABLE

    * Destinations where custom charges are the sole responsibility of the customer

  • When your order has been shipped, you will receive an email indicating your tracking number.

    - Colissimo delivery to a pick-up point: Enter the tracking number for your parcel provided by us and follow its journey here.
    Once your parcel has been delivered to your chosen pick-up point, you will be informed by email. 

    - Colissimo home delivery : Enter the tracking number for your parcel provided by us and follow its journey here.
    You can also follow your order on My Account / My orders.

Returns & refunds

  • You have a period of 30 days to return the item from the day you receive your package (date of delivery). You just have to follow these simple steps :

    Conditions to respect:

    - the product must not has been worn or washed
    - the product must be returned in its original packaging with its hangtag attached
    - attach the original invoice of the item inside your return package

    Return address:

    Send your box back with your local post service (at your own expense) to the address below:
    MCC– NOTSHY
    E-COMMERCE
    Eco parc de Gennevilliers
    145 rue des Caboeufs
    Lot C5
    92230 Gennevilliers
    France

    Refund:

    If your article meets the return requirements, you will be refunded within 3 to 12 working days from receipt of your package. You will be refunded in the same account you used to pay for your order.

    For an order placed as a guest, we invite you to join our customer service by telephone +33 (0)1 77 38 83 12, or by email [email protected].

  • We advise you to make your returns by post via the Colissimo carrier followed or letter followed.
    In case of loss, in the context of non-compliance with the above advice, your return will not be taken into account.
    Return costs are the sole responsibility of the customer.
    The tracking number must be sent by email to [email protected] in response to the email containing the return slip.
    Products must be returned to the address below:

    MCC – NOTSHY
    E-COMMERCE
    Eco parc de Gennevilliers
    145 rue des Caboeufs
    Lot C5
    92230 Gennevilliers
    France

  • You will receive your refund between 3 to 12 working days once we have received your return.

    You will be notified by email about the status of your refund.

    You will be refunded using the same payment method used for purchase.

  • We currently don't offer exchanges on NOTSHY.fr. Please send back your items and make another order.

  • If one of your items is faulty, please contact our Customer Service when you receive your order so that we can find a solution. Please also send us photos of the faulty product at [email protected]

Ordering on NOTSHY.fr

  • If you like an item on our site, you can order it. To order, go to the product you are interested in, choose your size and click on "Add to my cart" to add the item to your cart.

    You can then view your cart and click on "Proceed to checkout" to fill in your shipping address and proceed to payment.

  • The contents of your order cannot be changed once your order has been validated.

  • Your delivery address cannot be changed once your order has been validated.

  • Après le passage de votre commande, vous recevrez un mail qu'elle soit validée ou non.

    Le mail de confirmation contiendra la référence de votre commande, votre adresse de livraison et les articles que vous avez commandés.

    Vous recevrez ensuite des notifications lors de sa préparation puis son expédition, nous vous contacterons pour vous communiquer son numéro de suivi.

Customer account

  • Click on the icon "Account" in the right hand corner, then click on "No account? Create one here". Fill in the required information on the "Create an account" page and validate by clicking on "Save".

  • Click on the "Account" icon in the upper right corner. On the login page, click on "Forgot your password?" and enter the email address associated with your NOTSHY account. An email allowing you to reset your password will be sent to you.

  • To edit your personal data, log onto your space by clicking on "Account" in the upper right-hand corner. 

    In the "Information" section, you can modify your identity (title, first name, last name, date of birth, e-mail address and password)

    In the "Addresses" section, you can modify your delivery addresses. 

  • To change your subscription to our newsletters and text messages, head straight to your account to manage your subscriptions.

  • To change your subscriptions to our newsletters and text messages, head straight to My Account to manage your subscriptions. You can also unsubscribe from all our communications by clicking on the "unsubscribe" button at the bottom of each newsletter.

  • If you wish to delete your account, please contact us at serviceclient[at]notshy.fr. Please note that this will lead to the loss of all of your order history.

Pull coupe ajustée (en cm)
 XSSMLXL
Tour de poitrine86-9090-9494-9898-102102-106
Tour de taille78-8282-8686-9090-9494-100
Tour du bas86-9090-9494-9898-102102-106
Pull coupe large (en cm)
 XSSMLXL
Tour de poitrine92-9696-100100-104104-108108-112
Tour de taille88-9292-9696-100100-104104-108
Tour du bas84-8888-9292-9696-100100-104
Pull coupe poncho (en cm)
 XS/SS/ML/XL
Tour de poitrine162-170170-178178 + 
Tour de taille142-150150-158158+ 
Tour du bas110-118118-126126+ 
Blouse coupe ajustée (en cm)
 XSSMLXL
Tour de poitrine88-9292-9696-100100-104104-108
Tour de taille68-7272-7676-8080-8484-88
Tour du bas96-100100-104104-108108-112112-116
Blouse coupe large (en cm)
 XSSMLXL
Tour de poitrine136-140140-144144-148148-152152-156
Tour du bas156-160160-164164-168168-172172-176
Pantalon
 XSSMLXL
Tour de taille68-7272-7676-8080-8484-88
Tour de hanche92-9696-100100-104104-108108-112
Longueur totale109110111112113
Jogging
 XSSMLXL
Tour de taille64-6868-7272-7676-8080-84
Tour de hanche88-9292-9696-100100-104104-108
Longueur totale102103104105106

Secure payment

  • It is possible to pay for your purchases using the following methods :

    - Carte Bleue
    - Visa
    - Mastercard
    - PayPal

  • If you choose to pay by credit card, you will have to enter the following information on our partner Mercanet's (BNP Paribas) website:

    - Your card number
    - Your expiration date
    - Your security code

    The total of your order will be debited. However, if one of your items is unavailable, we will refund you as quickly as possible.

  • Paying by Paypal allows you to not have to communicate your card number to the online store. All you have to do is create a Paypal account.

    For more information about this payment method, we recommend you visit Paypal.com.

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