Find the answer to your question

NOTSHY orders are shipped via our transporter Colissimo for France and Europe. You have the possibility to choose home signed delivery or delivery via the following pick-up points: post offices and pick-up points. We do not deliver overseas. In the case of a delivery outside of Mainland France, additional administrative and customs costs can be applied by the transporter.

NOTSHY offers delivery via courier in Paris and the Parisian suburbs at the date and time that you wish. All you have to do is select the courier delivery method once you are in our check-out!

The delivery delays and shipping fees vary according to the chosen method of transport (not including the preparation time of your order). You can choose between home delivery with signature or to the pick-up point of your choice offered by Colissimo.

These delivery times are just indicative and can vary:

* Destinations where custom charges are the sole responsibility of the customer

When your order has been shipped, you will receive an email indicating your tracking number.

- Colissimo delivery to a pick-up point: Enter the tracking number for your parcel provided by us and follow its journey here.
Once your parcel has been delivered to your chosen pick-up point, you will be informed by email. 

- Colissimo home delivery : Enter the tracking number for your parcel provided by us and follow its journey here.
You can also follow your order on My Account / My orders.

In the check-out, enter your address before selecting the courier option. You can then choose a date and time at which you wish to receive your delivery. Please enter any delivery instructions, for example a door code, etc.

If you are absent for the delivery, you will receive a call and/or a text message from our courier. If you don't answer, the parcel will return to our warehouse. We will get in touch with you to reschedule a delivery slot.

Returns for any order should be sent through your local postal service and return costs are the sole responsibility of the customer.

All returns delivered by courier must be sent to the following address:

Service e-commerce,
Groupe MCC,
Cellule C5, Eco Parc de Gennevilliers
145 Rue des Caboeufs,
92230 Gennevilliers

If one or multiple item(s) in your order did unfortunately not please you, you can return them within 60 days of receipt of your purchase (delivery date as proof). Refunds will be considered for unworn, unwashed, unretouched items with their tag, and returned in their original packaging. For that simply follow these steps :

> Log into your personnal account, and go to your order history.

> Access the details of your order and select the item(s) you want to return on the board down to « trace your orders ».

> Type in the reason of return for each item in the grey square down to « return an item ». And click on « return an item » to submit your return request.

> Add to your package, the item(s) to return in its or their original packaging as well as your bill.

For an order placed as a guest, we invite you to join our customer service by telephone +33 (0)1 77 38 83 12, or by email serviceclient@notshy.fr.

We advise you to make your returns by post via the Colissimo carrier followed or letter followed.
In case of loss, in the context of non-compliance with the above advice, your return will not be taken into account.
Return costs are the sole responsibility of the customer.
The tracking number must be sent by email to serviceclient@notshy.fr in response to the email containing the return slip.
Products must be returned to the address below:

MCC – NOTSHY
E-COMMERCE
Eco parc de Gennevilliers
145 rue des Caboeufs
Lot C5
92230 Gennevilliers
France

You will receive your refund between 3 to 12 working days once we have received your return.

You will be notified by email about the status of your refund.

You will be refunded using the same payment method used for purchase.

We currently don't offer exchanges on NOTSHY.fr. Please send back your items and make another order.

If one of your items is faulty, please contact our Customer Service when you receive your order so that we can find a solution. Please also send us photos of the faulty product at serviceclient@notshy.fr

If you have fallen for an item on our website, you can order. Ordering means to click on "Add to cart" so that the item is added to your cart.

You can then see your cart and click on "Order" to start filling in your delivery address and pay for your order.

The contents of your order cannot be changed once your order has been validated.

Your delivery address cannot be changed once your order has been validated.

Après le passage de votre commande, vous recevrez un mail qu'elle soit validée ou non.

Le mail de confirmation contiendra la référence de votre commande, votre adresse de livraison et les articles que vous avez commandés.

Vous recevrez ensuite des notifications lors de sa préparation puis son expédition, nous vous contacterons pour vous communiquer son numéro de suivi.

Click on the icon "My account" in the right hand corner, then click on "Create an account". Fill in your email address on the log in page, and fill in the required information and validate.

Click on the icon "My account" in the right hand corner, then click on "Create an account". Fill in your email address on the log in page, and fill in the required information and validate.

To edit your personal information, log onto "My Account". You will be able to edit:

- your personal details (first name, last name, date of birth, email address and password)

- your address

To change your subscription to our newsletters and text messages, head straight to your account to manage your subscriptions.

To change your subscriptions to our newsletters and text messages, head straight to My Account to manage your subscriptions. You can also unsubscribe from all our communications by clicking on the "unsubscribe" button at the bottom of each newsletter.

If you wish to delete your account, please contact us at serviceclient[at]notshy.fr. Please note that this will lead to the loss of all of your order history.

We accept all payments by credit card or by Paypal. We also offer a payment in 3 installments.

If you choose to pay by credit card, you will have to enter the following information on our partner Mercanet's (BNP Paribas) website:

- Your card number
- Your expiration date
- Your security code

The total of your order will be debited. However, if one of your items is unavailable, we will refund you as quickly as possible.

Paying by Paypal allows you to not have to communicate your card number to the online store. All you have to do is create a Paypal account.

For more information about this payment method, we recommend you visit Paypal.com.