FAQ

You can track your order status at any time under the heading My account in the My orders section. You will also receive an email notification when your order has left our warehouse.

If you are not completely satisfied with the goods you have ordered, you can exchange them or obtain a refund within 14 days following your purchase (date of invoice). Refunds will apply to items that have not been worn or washed, with their original tags and must be returned in the original packaging.

You can return the product(s) to us by posting them to the address below. To do this, please request a return in your personal account area. Remember to include a copy of your electronic invoice (available in your order tracking documentation in your personal account area on our site) and the duly completed returns form.

The cost of the return postage will be borne by you, along with any additional shipping charges (specific shipping costs relating to the nature of certain goods that cannot normally be sent via post). Once we have received and inspected your return or the proof of the postage of your return, we will refund the returned product(s) to the credit card you used for payment.

If you paid for your order via PayPal, your order will be recredited to your PayPal account. If you paid using a debit advice via PayPal, your order will be refunded direct to your bank account.

Address to return via the post:

MCC - NOTSHY
145 rue des Caboeufs
Lot C5
92230 Gennevilliers

It is not currently possible to cancel or modify your order, because we start preparing it ready for dispatch once you confirm the order on the website.

If you change your mind, you can return the garment(s) you received in your order. Please consult the Exchanges and returns section for more information.

When you arrive on the order summary screen*, enter your bonus code in the “bonus code” field. If you have a purchase voucher and do not redeem the total amount, you can use it on your next purchase!
*You can only use one purchase voucher or bonus code per purchase.

The delivery time and shipping costs will vary depending on the shipment method. You can select home delivery or can reserve your item at many of our NOTSHY stores or at a parcel collection point in another store.

Deliveries are made to mainland France and Europe only.

Delivery optionDelivery timeCharges
Collect from a store in France 72 hours free
Delivery via Colissimo in France 5 working days See table below
Delivery via Fedex in Europe 1 - 3 working days See table below
Method of returnRefund timesCharges
     
Return via Colissimo from France 14 working days from receipt of the package in our warehouse Charge is applied
Return via Fedex from Europe 14 working days from receipt of the package in our warehouse Charge is applied
     

Charges for shipment in France is expressed in Euros (delivery via Colissimo):

France
0,250kg 4.90
0,500kg 6.10
0,750kg 6.90
1kg 7.50
2kg 8.50
3kg 12.90
5kg 12.90
10kg 18.90
20kg 26.90

Shipping rates in Europe expressed in Euros (priority shipments):

Belgium - Germany - Luxembourg - Netherlands
0,50kg 9.06
1kg 10.12
1,50kg 11.18
2kg 12.24
2,50kg 13.30
3kg 14.24
Austria - Danemark - Faroe Islands - Finlande - Greece - Greenland - Ireland - Portugal - Sweden
0,50kg 9.54
1kg 10.66
1,50kg 11.77
2kg 12.89
2,50kg 14.00
3kg 14.99
Bulgaria - Cyprus - Czech Republic - Estonia - Hungary - Latvia - Lithuania - Malta - Poland - Romania - Slovakia - Slovenia
0,50kg 14.58
1kg 17.23
1,50kg 19.89
2kg 22.54
2,50kg 25.20
3kg 26.85
Gibraltar - Iceland - Liechtenstein - Norway - Switzerland
0,50kg 15.00
1kg 16.71
1,50kg 18.42
2kg 20.13
2,50kg 21.85
3kg 22.01
Albania - Belarus - Bosnia - Croatia - Macedonia - Moldova - Montenegro - Russia - Serbia - Turkey - Ukraine
0,50kg 19.43
1kg 22.57
1,50kg 25.72
2kg 28.86
2,50kg 32.01
3kg 34.15
Andorra - Italy - Spain - United Kingdom - Vatican City
0,50kg 9.06
1kg 10.12
1,50kg 11.18
2kg 12.24
2,50kg 13.30
3kg 14.24

There are several payment methods available:

DEBIT OR CREDIT CARD

Visa, Visa Electron, MasterCard. For payment by debit or American Express cards, payment will be carried out in real time.

PAYPAL

To purchase via PayPal, select the payment method and click “Confirm payment”. You will then be redirected to the PayPal page to proceed with the payment.

PAYMENT IN 3 INSTALMENTS

You have the option to pay in 3 instalments for orders over €300. Payments will be collected from your credit card in 3 monthly instalments: the first will be collected at the time of purchase and the two following payments will be collected 30 and 60 days later.
The cost of the financing is 2% of the total order amount. This amount will be included in your first payment and is taken when you confirm your order.

Look in your inbox to check if we have sent you a notification email stating that one of the items in your order was no longer available. In this case, we will refund the amount of the relevant item and the shipping costs for your order with the same method of payment you used when you placed your order.

If you have not received an email, please contact our Customer Service department, who will respond as soon as possible.

If you receive an item that has a defect or which is different to the one you ordered, we will refund the relevant items and shipping costs once we receive them back in our warehouse and have inspected the goods.

To return an item, it is essential that you complete the delivery note and include it in your package.

Have you lost it? No problem, simply go to the My orders section in your My account area, and then select the order and print the “Return form”.

See the various options for returning items under the Exchanges and returns tab.

No, simply adding an item to your basket does not guarantee it will be reserved or available. Some items are in high demand, and may sell out before you complete your order even if they were available when you placed them in your basket.

The online sale and delivery of all products on the notshy.fr website is for customers residing in France, in Europe, and in United States.

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