PRIVACY POLICY

NOTSHY Cashmere is committed to protecting your privacy and your personal data.
This Privacy Policy sets out how NOTSHY collects, processes and protects your personal data. This policy aims to inform you of the conditions under which NOTSHY collects your personal data, the purposes for which it is collected, how it is used and your rights. It applies to all information provided by you or collected by NOTSHY during your interactions with us.
 
Data collection occurs when you use our website, branded social media pages, and other online services, when you purchase NOTSHY products from our website, other retail outlets, or shop visits (collectively, the "Sites"), and during various interactions you may have with our digital advertising campaigns.
 
When you use our Sites, you are subject to this Privacy Policy in effect and you signify your acceptance of it.
 

Who is responsible for processing your Data?

MCC SAS ("NOTSHY") is responsible for the processing of your Data, which determines the purpose of the collection of your Data, whose registered office is located at 18 rue du mail 75002 Paris, registered with the RCS of Nanterre under the number B420 972 622.

NOTSHY can be reached by telephone at +33 (0)1 76 27 84 97 and by email at serviceclient@notshy.fr.
 

What data do we collect and how?

The data we collect and use varies depending on the products, services and features you want.
We collect data in a secure and confidential manner in order to optimise your customer experience. This data is collected when you:

- Create your customer account,
- Fill in the information fields to make a purchase,
- Subscribe to our newsletter,
- Contact our customer service,
- Or use our Site.

The personal data that we collect or that you decide to provide to us includes in particular :

- Your contact information, such as your first and last name, e-mail address, telephone number and shipping and billing address,
- User and account data such as your password and unique user ID,
- Personal data such as your date of birth, your online or in-store purchase history, your written or telephone exchanges with our customer service department,
- Data related to your browsing on our Site allowing us to identify and geolocate your connection terminal or the pages consulted on the Site. The data collected includes cookies, IP address, browsing history, type of terminal and browser, your location, browser language and access provider.
- Data related to your personal preferences regarding newsletter subscription, wishlist, marketing and cookie preferences.
 
What do we use personal data for?

The data collected during your purchases allows us to ensure the delivery of your ordered products, the management of customer relations and any complaints you may have, as well as the management of requests related to the exercise of your personal data rights.

Your data may also be collected when you give us your consent for the purpose of improving our customer service.  In order to provide you with a unique customer experience and a personalised experience.

With your consent, you can receive our newsletters, personalised offers and you can also benefit from a personalised browsing experience based on your purchase history, your navigation on the site or dedicated advertising offers on third party media.
 
Finally, for legitimate purposes, other data is collected to, for example, enable access to and use of our site or track online activity in order to improve the quality of our services and enhance your experience.
 

What are your rights regarding this data?

In accordance with the regulations in force, you have various rights concerning your personal data. These rights can be exercised directly and at any time by contacting us by email at serviceclient@notshy.fr and simply indicating the reason for your request and the right you wish to exercise.
 
The rights you have are as follows:

- The right of access
- The right of rectification
- The right to erasure
- The right of opposition
- The right to portability or information.

To delete your customer account, simply send us your request to Customer Service.

You also have the right to withdraw your consent, at any time, for any processing that is based on consent. To simply unsubscribe from our newsletter, simply click on the unsubscribe link on each email.

 

With whom do we share your personal data?

Your data is primarily used by NOTSHY.

However, NOTSHY may share your data with external recipients or partners to enable the proper functioning of the Site, the management of your transactions and payment security, the shipping and delivery of your products, the organization of customer service, hosting, administration and management of your data, the distribution of e-mails or brand management and product promotions through our advertising providers.

If necessary, your data may also be transferred to third parties in order to comply with a legal obligation.

We select the recipients of your data based on their competence in terms of data security and confidentiality.
                            
Is the collected data sent outside the country?

For the purpose of improving our site and services, your data may be collected outside the European Union by our suppliers or service providers.
 
How long is your personal data kept?

Your personal data, except for banking data which is collected and processed by our payment providers, is kept for 3 years from the date of your last interaction with NOTSHY (last purchase, last contact - call, email, chat, social networks - with customer service, last opening of our newsletter, or the date of creation of your customer profile).
 
However, deleted data may be kept in an archive with strictly limited access for legal, accounting and tax purposes, or to allow the management of possible claims and requests for guarantees within the limits of the applicable limitation periods.

Following this, the data will be irreversibly anonymised.
 
 

How can I contact NOTSHY about data protection?

If you have any questions about data protection, please contact our Customer Service Department at +33 (0)1 76 27 84 97 or by email at serviceclient@notshy.fr, Monday to Saturday from 7am to 9pm.